terms & conditions
We seamlessly blend the roles of a tranquil villa and an inviting yoga retreat center. Whether you’re joining us for one of our curated retreats or considering renting our venue, please be aware that each occasion may have slightly different terms and conditions. We strongly advise reading through our terms and conditions thoroughly before finalizing your booking.
Additionally, keep in mind that our prices are more budget-friendly when booking directly through us compared to third-party providers like Airbnb. Your journey with flowground begins with simplicity, transparency, and a commitment to making your experience memorable.
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General Information
Our rates include the exclusive rental of the entire villa, or the rental of one floor of the villa, with shared use of the common areas and the pool.
Accepted Payment on-site: Currently only cash payment. Credit Card Payment will be available soon: Master Card, Visa
House Rules
- Quiet hours after 10 pm apply to both indoor and outdoor areas.
- No parties are permitted on the premises.
- No events are permitted on the premises.
- Pets are prohibited.
- Please refrain from smoking in the premises. Smoking will incur a fee of LKR 25,000.
Valuables
Flowground does not take any responsibility for the safety of valuables on the premises. A management safety deposit box is available for highly valuable items.
Liability
Flowground’s liability is limited to willful acts and gross negligence by its employees or agents. Flowground does not accept responsibility for any death, personal injury, damage, or loss of personal belongings unless caused by any fault of flowground.
Transport
We help organize airport transfers with a private driver. Provide your flight details to confirm the transfer.
Travel & Health Insurance
Guests must have travel insurance covering cancellations, including COVID and other illness-related cancellations. Participants engage in classes, excursions, and workshops at their own risk.
Force Majeure
Flowground is not liable for any loss, damage, or cancellation due to unforeseen events beyond our control, such as natural disasters, political unrest, or other force majeure events.
Villa Rental
Confirming your booking
- Completing an online reservation does NOT confirm your booking.
- 50% payment is required to confirm your booking.
- An invoice will be sent within 24 hours of making an online reservation.
- Full payment is due 7 days before arrival.
Check-In and Check-out
- Check-In: from 3.00 pm
- Check-Out: 11.00 am
Cancellation Policy
- 50% of the booking value is fully refundable up until 60 days prior to arrival.
- Subject to availability reservations can be modified free of charge up until 30 days prior to your original check-in date. No refunds will be issued if your new reservation value is less than the original.
- No refund for early departure.
- Refunds processed within 30 days from the cancellation date.
Venue Rental
Confirming your booking
- Completing an online reservation does NOT confirm your booking.
- A 30% deposit is required to confirm the venue rental.
- An invoice for the total booking value will be sent within 24 hours of making an online reservation.
- Settle the remaining amount 10 weeks before arrival.
Failure to make payment by the due date will result in cancellation.
Check-In and Check-out
- Retreats run from Sunday to Saturday.
- Check-In: from 3.00 pm
- Check-Out: 11.00 am
Cancellation Policy
- Venue rental deposit is non-refundable
- 50% of the booking value (excluding the deposit) is fully refundable up until 60 days prior to arrival.
- No refund 30 days prior to arrival.
- Refunds processed within 30 days from the cancellation date.
Yoga Retreat
Confirming your booking
- Completing an online reservation does NOT confirm your booking.
- A 400€ deposit is required to confirm your retreat booking.
- An invoice for the booking value will be sent within 24 hours of making an online reservation.
- Full payment is due 30 days before arrival. Failure to make payment by the due date will result in cancellation.
Check-In and Check-out
- Check-In: from 3.00 pm
- Check-Out: 11.00 am
Cancellation Policy
- Yoga retreat deposit is non-refundable.
- 50% of the booking value (excluding the deposit) is fully refundable up until 60 days prior to arrival.
- No refund 30 days prior to arrival.
- Refunds processed within 30 days from the cancellation date.
Travel & Health Insurance
Guests must have travel insurance covering cancellations, including COVID and other illness-related cancellations. Participants engage in classes, excursions, and workshops at their own risk.
In case of change
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- A 100% refund if flowground must cancel a retreat.
- Changes in the teacher setup, class times, or other arrangements are at flowground’s discretion.
- Guests are responsible for expenses incurred in preparation for the retreat.
Force Majeure
In the event that the retreat is unable to proceed due to unforeseen circumstances beyond our control, such as natural disasters, political unrest, or severe weather conditions, we will make every reasonable effort to reschedule the retreat to an alternative date.
If rescheduling is not possible, we will offer a partial refund of the retreat fee. The amount refunded will be determined based on the services provided and any expenses incurred prior to the cancellation. Please note that travel expenses, including flights are not refundable.
We recommend that all participants purchase comprehensive travel insurance to protect themselves against unforeseen circumstances and to cover any additional expenses that may arise.
Privacy Policy
Guest data will be used solely for the purpose of managing bookings and enhancing the guest experience.
Legal Disclaimer
Please read the full terms and conditions carefully before booking.
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